Privacy Policy

At Equistak, we highly value the privacy of every individual. We understand the importance of maintaining a strong and respectful relationship with each client, and we prioritize your security. This privacy notice applies to both our current clients and former clients. We kindly request that you take the time to read the following information, as it outlines our privacy practices and policies.

We recognize and respect your right to privacy and the control you have over your personal information. In order to provide you with our services, it is important for you to understand how we collect and utilize personal data. Please take note of the following information that outlines our practices regarding the collection and use of personal information as part of our services.

This Privacy Policy is an essential component of the public documents package that governs the provision of services by Equistak, represented by its Affiliated Partners (referred to as the Company). The Company offers a range of services to its clients, including financial and informational services. This Privacy Policy outlines how we handle personal information in the context of these services.

By choosing to use the services provided by the Company, the Client acknowledges and fully agrees to all the terms and conditions outlined in the public documents. This agreement encompasses all interactions between the Client and the Company, including trading and investment operations, the use of informational materials, and the arrangement of payments and transfers. If the Client disagrees with any condition stated in the public documents package, it is advised to discontinue all interactions with the Company. Similarly, if the Client finds the terms of this Privacy Policy unacceptable for any reason, it is recommended to cease all interactions with the Company, including terminating any ongoing financial operations facilitated by the Company.

The Privacy Policy outlined herein reflects one of the fundamental principles upheld by the Company in its provision of services to Clients. The Company acknowledges and respects the privacy rights of both individuals and legal entities, regardless of their status as existing or prospective Clients. The terms and conditions stated in this Privacy Policy are applicable to all Clients of the Company, both past, present, and future.

Maintaining a strong and positive relationship with Clients is one of the top priorities of the Company. The Company values each Client and is committed to fostering loyalty, respect, and trust. As part of this commitment, the Company ensures the highest standards of security and confidentiality, aiming to provide Clients with a safe and protected environment for their interactions and transactions.

Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information which is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.

Personal (private) information of the Client – information which characterizes, identifies or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.

The Privacy Policy encompasses a comprehensive set of measures, procedures, and actions aimed at collecting complete, accurate, and authentic information about the Client. It also focuses on safeguarding this information and facilitating its exchange with governmental or regulatory bodies in compliance with applicable laws and regulations, as well as the conditions outlined in the Privacy Policy itself. The primary objective is to ensure the privacy and security of the Client’s information while adhering to legal requirements and maintaining transparency with regards to data handling practices.

When a Client applies for or maintains a live or demo account with the Company, personal information is collected for various business purposes. These purposes include evaluating the Client’s financial needs, processing their requests and transactions, providing information about products and services that may be relevant to the Client, and delivering effective and high-quality service. The collection of personal information enables the Company to better understand the Client’s requirements and cater to their specific needs while ensuring a smooth and personalized experience.

The personal information collected by the Company can include, but is not limited to, the following types:

Registration information refers to the details provided by the Client on application forms and other documents, whether in physical or electronic format. It typically includes the following:

Personal Details: This includes the Client’s first name, last name, and patronymic name (if applicable).

Contact Information: This comprises the Client’s postal address, telephone number, email address, and any other relevant contact details.

Date of Birth: The Client’s birthdate is collected to verify their age and eligibility for certain services.

Occupation: The Client’s current occupation or profession is recorded as part of their profile.

Assets and Incomes: This involves providing information about the Client’s assets, such as properties, investments, and financial holdings, as well as their sources of income.

It is important for the Client to provide accurate and up-to-date registration information to ensure the smooth processing of their account and to comply with legal and regulatory requirements.

Transaction Information refers to the details of deals or transactions between the Client and the Company, or between the Client and the Affiliated Partners of the Company. It also includes information about communications, whether unilateral or bilateral, between the Client and the Company. Examples of Transaction Information include:

Client account balances

Trading or investing activity

Client inquiries and the Company’s responses

Texts of emails or log-files in used messaging systems

In the context of this Privacy Policy, the term “Partners of the Company” refers to organizations that are either owned or operated by the Company, as well as organizations that have partial ownership of the Company’s property.

Verification Information refers to the documentation required to verify the identity of the Client. For individual Clients, this may include a copy of their passport, driver’s license, or other government-issued identification documents. In the case of legal entities, such as companies, articles of association or other relevant legal documents may be required for verification.

Examples of Verification Information also include information obtained by the Company from public records, such as loan offices, information agencies, address bureaus, or other non-affiliated entities. This information may be used to verify the accuracy and authenticity of the Client’s provided details and to ensure compliance with applicable laws and regulations.

As part of the Anti-Money Laundering (AML) Policy, the Company is obligated to collect information and implement necessary measures to prevent the transformation and legalization (money laundering) of funds obtained from illegal activities. In certain cases, the Company may request documentation that discloses the sources of funds to ensure compliance with AML regulations and to mitigate the risk of financial crimes.

Information about subscriptions refers to data related to the Client’s preferences and choices regarding signals, alerts, news categories, and price subscriptions. This includes the types of signals or alerts the Client has subscribed to, the specific news categories they have selected, and any price-related subscriptions they have opted for. This information helps the Company customize and deliver relevant content and updates to the Client based on their subscription preferences.

In addition to the mentioned information, the Company reserves the right to request additional information from the Client as required by the regulations of existing legislation. This may include specific details or documentation that are necessary to ensure compliance with legal and regulatory requirements. The Company will inform the Client about any such additional information or documentation that may be needed to fulfill its obligations.

We collect various types of information for multiple purposes to enhance and provide our services to you.

When you use our services, we may gather device and browser metadata, including IP addresses, operating system details, access timestamps, URLs of visited pages, referrer URLs, user interface interactions, access provider names, and analytics data provided by Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, as well as information related to user preferences and interactions. Please note that additional analytics platforms may also be utilized.

Facilitating a seamless connection to the Services.

Enhancing the overall user experience of our Services.

Evaluating and maintaining system security and stability.

Performing general administrative tasks.

The registration data is processed for the following purposes:

To verify your identity and location, and to help us connect you to your historical data and account.

By registering and using the Services, you consent to receive follow-up questions and other communication, either from us or from relevant third parties.

Generally, we use the personal information we collect from or about You to provide a smooth and secure access to our website, services, and offerings, to ensure a great user experience, to evaluate system security and stability, and for further administrative purposes.

More specifically, we use and process your personal data to:

Facilitate purchases and other interactions in the Services;

Provide customer support;

Respond to your requests and inquiries;

Create and manage your account;

Fulfill orders;

Track advertising tailored to your interests on the Services and other websites;

Improve and develop offerings and services;

Prevent, detect, and respond to illegal or unauthorized activities;

Communicate with any suppliers we use to perform any of the above; and

Comply with the law.

The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Or other registration-related information

If an account has been funded but no trades have been executed, a refund is possible. The refund will be equivalent to the withdrawal of the entire deposit. Additionally, partial withdrawals of the unused portion of the deposit (not utilized as margin) are permitted at any time. The processing of withdrawal and refund requests typically takes 3-5 business days. In exceptional circumstances, Equistak may refund payments made by credit or debit card, and in such cases, the funds will be refunded to the card that was initially used for the deposit.

Cookies are small files that contain information used by a web server to track visitors. The Company has the ability to set and access cookies on client computers for various purposes. One such purpose is to analyze the effectiveness of advertisements and promotions in attracting users to the Company’s website. Cookies may also be used to assess client interest in the Company’s products and services, as well as track client activities on the web server.

We may utilize your personal data to communicate with you through newsletters, marketing materials, promotional content, and other relevant information that could be of interest to you. If you no longer wish to receive such communications, you have the option to unsubscribe by following the provided unsubscribe link or instructions in any email you receive from us. Additionally, you can contact us directly to opt out of receiving these communications.

Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Reasons for using cookie-related technology

Some cookies are required for the Services to operate. Other cookies enable us to track your interests, to enhance your experience while using the Services, or to target advertising.

The types of cookies used in the Services and why they are used is as follows:

“Strictly necessary” cookies are required to allow us to deliver the Services to you.

“Performance” or “Analytics” cookies help us to collect information about how Users interact with the Services and help us analyze and improve the Services. Performance or analytics cookies remain on your computer after you close your browser until you delete them.

“Advertising” cookies are used to make advertising messages more relevant to you. They help to display advertisements that are based on your inferred interests, prevent the same ad from appearing too often and ensure that ads are properly displayed.

Our use of cookies is aimed at enhancing your experience when using our services. This is based on our legitimate interests in providing optimized services to our users. This forms the legal basis for the data processing activities described in this context.

The App does not utilize cookies for storing session data. Instead, it securely stores session information in an encrypted keychain. This ensures the confidentiality and security of the data while maintaining the functionality of the application.

The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.

The Company employs Secure Socket Layer (SSL) encryption technology to safeguard sensitive information provided by its Clients. This technology ensures that the Client’s data is protected during transmission, preventing unauthorized interception by third parties. The Company is committed to maintaining secure web servers that comply with industry standards. Additional measures, including firewalls, authentication systems (such as passwords and personal identification numbers), and access control mechanisms, are implemented to prevent unauthorized access to systems and data. These security safeguards are in place to uphold the confidentiality and integrity of client information.

The Company reserves the right to choose technologies and methods of data protection at its own discretion, and to cooperate in this field with contractors which appear to be reliable to the Company.

The Company may disclose the personal information of Clients, as described above, to its affiliated entities for legitimate business purposes. This includes activities such as account servicing and providing information about new products and services that may be of interest to the Client, as permitted by relevant laws and regulations. The sharing of personal information with affiliates is done in accordance with applicable legal requirements and with the aim of enhancing the overall client experience.

The affiliate partners can access Client private information upon to the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contain: time, the name of a partner and the type of information sought.

The Company is committed to maintaining the confidentiality of the Client’s personal information and does not disclose it to third parties, except as outlined in this Privacy Policy. However, there are certain instances where disclosure may be necessary. This includes sharing information with Non-Affiliated Partners of the Company who provide technical support services for Client accounts or facilitate Client transactions with the Company. These Non-Affiliated Partners may include professionals, legal advisors, or accounting firms that offer their expertise and guidance to the Company. It is important to note that these Non-Affiliated Partners are required to uphold strict confidentiality and can only use the personal information for the specific purposes authorized by the Company.

In certain cases, the Company may disclose the Client’s personal information to third parties based on the Client’s instructions or with the explicit consent of the Client. This may include situations where the Client requests specific services or authorizes the Company to share their information with a particular third party. The Company will only disclose the Client’s personal information in accordance with the Client’s instructions and consent.

Company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client’s Personal information under any circumstances.

Under specific and limited circumstances, the Company may be required to disclose the Client’s personal information to third parties as permitted by, or to comply with, applicable laws and regulations. This may include situations where the Company is legally obligated to provide information to government or regulatory authorities, law enforcement agencies, or other authorized entities. The Company will only make such disclosures in accordance with the relevant legal requirements and procedures.

The Company acknowledges and respects the confidentiality of the Client’s personal information. Unless otherwise stated in this Privacy Policy or explicitly communicated to the Client at the time of information disclosure, the Company will not use the Client’s personal information for any purpose other than those specified. The Company will seek the Client’s express permission if there is a need to use the information for any additional purposes not covered by this Privacy Policy.

The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.

The Company reserves the right to use the Client’s personal information for purposes other than those described in this Privacy Policy if explicitly stated at the time of information disclosure by the Client or with the express permission of the Client. The Company will ensure transparency and clarity regarding the intended use of the Client’s personal information in such cases.

The Client has the right to refuse to provide certain personal information requested by the Company. However, it is important to note that failure to provide the requested information may result in the Company being unable to open or maintain an account for the Client or provide other services requested by the Client. Providing accurate and necessary personal information is often essential to comply with legal and regulatory requirements and to ensure the smooth operation of the Client’s account and services.

The Company strives to maintain accurate and up-to-date information about its Clients to provide them with reliable and quality services. However, the Client plays a crucial role in this process by promptly notifying the Company of any changes to their personal information. Keeping the Company informed of updates such as changes in contact details, employment, or other relevant information helps ensure that the services provided are based on accurate and current information. This proactive approach from the Client enables the Company to maintain an accurate profile and effectively cater to their needs.

If the Client does not wish to have their Personal information disclosed to third parties as outlined in the present Privacy Policy, they have the option to contact the Company through a specific contact form. By reaching out to the Company using this form, the Client can communicate their preference and request that their Personal information not be shared with third parties. The Company will then take appropriate steps to accommodate the Client’s request, in accordance with applicable laws and regulations.

We use the collected data for various purposes:

To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it is not overridden by your rights

To comply with the law

We will retain your Personal Data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. Your Personal Data will be retained and used to the extent required to comply with our legal obligations, such as retaining data to adhere to applicable laws, resolving disputes, and enforcing our legal agreements and policies. Once the retention period expires, we will securely delete or anonymize your Personal Data, unless there is a legitimate and lawful reason for us to continue retaining it.

In addition to the retention of Personal Data, we may also retain Usage Data for internal analysis purposes. Usage Data is typically kept for a shorter period of time, unless it is necessary to maintain the security or enhance the functionality of our Service. In some cases, legal obligations may require us to retain Usage Data for longer periods. However, we will ensure that any retained Usage Data is handled in accordance with applicable privacy laws and regulations.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of us

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

As a matter of principle, we store personal data only for as long as necessary to fulfill the contractual or legal obligations for which the data was collected. Once the purpose of the data collection has been fulfilled, we will promptly delete the data, unless there is a need to retain the data until the expiration of the statutory limitation period for evidence in civil claims or to comply with other statutory storage requirements. We take appropriate measures to ensure that personal data is securely deleted or anonymized in accordance with applicable data protection laws and regulations.

Even after that, we sometimes have to save your data for accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.

We may engage third-party companies and individuals, known as “Service Providers,” to assist us in providing and improving our Service. These Service Providers may perform various tasks on our behalf, such as hosting and maintaining the Service, providing customer support, analyzing usage data, or assisting with marketing activities. We may share your personal information with these Service Providers, but only to the extent necessary for them to perform their designated tasks and obligations. We ensure that any Service Providers we engage comply with applicable data protection laws and regulations and take appropriate measures to protect your personal information.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We reserve the right to modify or update our Privacy Policy at any time. When we make changes to the policy, we will revise the “Last Updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal information. By continuing to use our services after any modifications or updates to the Privacy Policy, you acknowledge and agree to the revised terms. If there are significant changes that affect your rights and choices regarding your personal information, we may also provide additional notice or obtain your consent as required by applicable laws.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please feel free to contact us.

By email: [email protected]

The Company reserves the right to make amendments to the present Privacy Policy. In particular, this may take place in cases that are not described directly or indirectly in the current edition of the Privacy Policy, or if a rule or law passes that requires such an amendment or addition.

Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.

Posting the relevant notice on the Company Website and sending messages via internal mail are considered to be adequate Client Privacy Policy of the amendments, whether the Client reads and understands a corresponding text or ignores it.

The amended document becomes effective after 5 (five) full astronomical days (120 hours) following publication of the notice on the Company Web site, before this time the notice has only an informative nature.

The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).

The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.

In the case that a rule of law is introduced, which requires a corresponding amendment and/or addition to the present Privacy Policy, then the rule of law shall be applied immediately after the effective date of the relevant statutory act, whether the required amendment is made or not. Regulations of the present Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to the aforementioned document go into effect.

Being the Client of the Company and actively using its services (including broker and information services), its software and/or hardware that allow carrying out professional activity on the financial markets, the client accepts the Privacy Policy described in the present Privacy Policy.

The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.